S1E18: Part 1+2: Breaking Up with Workplace Toxicity, Nicola and Gina are Interviewed!

Have you ever experienced toxicity in your workplace? If so, you’re not alone. In our latest episode of “Let’s Break Up – toxic workplace stories”, we take a deep dive into the world of toxic workplaces and share our personal experiences and insights on navigating them.

This episode takes a unique turn as our hosts, Nicola and Gina, answer questions from an anonymous interviewer who sources their questions from the community. The result is an interesting and thought-provoking conversation that is sure to leave you with plenty of food for thought.

Whether you’ve dealt with toxic coworkers, a toxic boss, or simply want to know how to recognize and avoid toxicity in the workplace, this episode is for you.

Tune in now to our podcast, “Let’s Break Up – toxic workplace stories”, and join us for a candid and eye-opening discussion on toxic workplaces.

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We know that you cannot get enough of us! So we want to offer the awesomeness of behind-the-scenes footage, bloopers reels and more.

Oh yeah.Speaker 2: 53:32

All these different shirts. No, that was the other Brian. That was T-shirt Brian Oh.Speaker 1: 53:37

T-shirt Brian. Oh my God, yeah, brian with the insurgents was very funny.Speaker 2: 53:41

Yeah, um, we had the lady with four million jobs. Do you remember that one Mm? hmm, i know Where she had like what was it Like? 47.Speaker 1: 53:54

Like her first. Like her first line out of the box was like I’ve had 46 jobs in the past 30 years and we’re like what.Speaker 2: 54:05

We’ve got Amy, who talks to us about toxic positivity, which is pretty cool, and then we had Stu, who was our most recent recording, yeah, talking about leadership, which I’m pretty bloody excited about.Speaker 1: 54:20

And now so we’ll be doing some more interviews, but also sprinkling in some of the research episodes.Speaker 2: 54:25

Yeah, and then we’ll be doing some research episodes is going to like is our next kind of step right? That’s our evolution.Speaker 1: 54:33

And we’ll see what happens. We’ll see what you guys like more And if you have any comments, thoughts, reactions, just reach out to us.Speaker 2: 54:39

Yeah, We really appreciate everybody’s comments. Yeah, We’ve had. I just, I just get so excited when someone comments, So if you could comment like like subscribe, share follow all those good things. Come join us on LinkedIn. Come join us on.Speaker 3: 54:55

Instagram, yeah, yeah Find us a good place.Speaker 4: 54:57

We’d be happy to have you.Speaker 2: 54:59

And we’ll see you in season two. Couple weeks, yeah, yeah, a couple weeks. Thank you for joining us today. If you would like to share your story, we would love to hear from you.Speaker 1: 55:10

Also, leaving a review helps us create more content because it shows us there’s an interest in this topic.Speaker 2: 55:16

For those of our listeners who do better with reading, we have closed caption available on YouTube.Speaker 1: 55:20

See you next week, same time and same place.

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Part 1:

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this podcast may contain adult themes

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this podcast is for entertainment

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purposes only the views and opinions in

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this podcast are expressly our own when

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I get into the workplace I like to [ __ ]

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[ __ ] up

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honestly every time I try to do

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something fun or exciting you make it

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not that way hey are you tired of toxic

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workplaces and Nativity that comes with

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them we hear you and we’re here to shake

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things up welcome to let’s break up

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toxic workplace Stories the podcast

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that’s all about breaking up with

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workplace toxicity I’m Nicola and I’m

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here with my co-host Gina together we’re

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going to explore real life experiences

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of workplace toxicity and offer a sense

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of encouragement and unity that’s right

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we’re tackling the tough topic of

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negativity in the workplace so join us

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each week as we explore the various

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forms of toxicity in the workplace we’ll

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be interviewing guests to share their

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experiences and offer practical

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solutions for dealing with workplace

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toxicity let’s break up is quickly

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becoming the go-to source for anyone

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looking to share and then ditch the

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drama and help you break up with those

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toxic workplaces thanks for tuning in

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and don’t forget to like subscribe and

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tell all your friends in this week’s

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episode

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oh boy oh boy we are pretty excited we

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have got a two-parter today and we’re

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just gonna get straight into it we’re

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just gonna get into the meat and

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potatoes of the entire episode because

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we have got an anonymous caller calling

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us and kind of calling us out on some of

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the things we had in our first few

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episodes so it’s actually a follow-up

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from the community and we’re going to

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get into it in a second but it is we did

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have to divide it up into two because it

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was so long that we had to um end up

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doing that okay hold on we’re letting

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our mystery person in who’s completely

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Anonymous okay gotcha gotcha gotcha love

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it I’ll be here all night we’re excited

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we are so excited to finally connect

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with you good well thanks for having me

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uh of course yeah I’ll try and do my

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best here I try to write things out to

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where they weren’t starting like so

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gossipy and like just bitching about

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your uh former workplace but

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um well if there’s like something that

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you want to like if I’m not hitting on

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the topics or you want to yeah okay

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we’ve got some Josh and I’ll actually

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share it with Gina in the

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um I’ll just share it with Gina so she

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can remember what we did jot down the

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first time around okay yeah because you

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know my [ __ ] ass probably didn’t even

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look at it the first time yeah I would

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have looked at it like 10 seconds before

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we actually had the podcast like

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happening I know I know I’m a little

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disorganized but I guess

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also depression that’s why I love you

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yes I know

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well okay well we will introduce you as

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our Anonymous person who is coming in to

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interview are we going to change her

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voice

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so we make it a robot voice

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I don’t know if I’m that skilled at

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editing no no but also like who would

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want to listen to a podcast with a robot

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I would be like this is UN like I can’t

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no it’s not happening okay

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we could turn her into like I don’t know

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if I could though that would take so

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much time

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but what I can do though is I can strap

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a thing I feel like we need to do like a

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hedgehog or like

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like something cute like a talking

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Hedgehog yeah yeah that would be really

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cute thank you okay

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okay thank you Nicola all right so I am

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so ready so ready for okay that

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you’re asking us questions is that rumor

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true

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I guess just like follow-up questions to

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the original episodes and some of them

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kind of intertwine with things that

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you’ve talked about in more recent

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episodes

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um I’m so here for this yeah but so to

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like avoid making it like super gossipy

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and focus on like the toxic workplace

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that you were in

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um

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I guess Nicola you had mentioned if

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bullwhip I don’t know if you want to

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like touch on that I kind of researched

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what it was because I didn’t really

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understand it but there’s a there’s like

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a lot so I’m a customer of your former

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workplace or was a customer so that’s

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kind of how I was like introduced to

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your podcast because it was um posted on

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a like a community page

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and

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um

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there’s a lot of frustration within the

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customer base on how things are like

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help like dealt with and it’s definitely

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like the toxicity is trickling over

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um into the customer base so I guess

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that’s how I kind of like got involved

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with the follow-up questions but if you

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wanted to like touch on the bowl up

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effect and how that kind of affects like

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I don’t know it kind of trickled out how

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to fix the customer that’s you know what

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that’s actually I love that we’re asking

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a technical question right up front so

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Nicola can you before you go into it can

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you explain what the bull whip effect is

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because not many what I was about to do

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okay never mind yeah

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hopping ahead is it like cupping but

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hopping I don’t know I don’t know

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um okay so the boulevard perfect in

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summary

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um and I’m going to use an example of

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ice creams you have got an ice cream

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retailer and they love making ice creams

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and you’ve got a regular customer base

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that comes in to eat ice creams however

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one summer it gets very hot

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and you have extra people coming in to

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eat ice cream so they sell out really

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quickly because oh exciting these ice

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creams are the best in town so they sell

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out of the ice creams now so then what

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happens is the maker of the ice from the

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ice cream shop goes [ __ ] what if we have

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this many people again tomorrow so they

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get all of their re like all of the

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resources to make additional ice creams

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for tomorrow however that heat wave

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where people are coming in to eat the

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ice creams is only short-lived

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so now you’ve got this increase in

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products but in a couple of days you’re

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going to have a decrease in custom in

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demand yeah and then that obviously has

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a flow-on effect because now you’ve got

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a waiting time obviously for the ice

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cream boxes to arrive you’ve got time

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for the ice cream cones to arrive

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um so there’s a kind of a gap between

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the peak of these people coming in and

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that decrease again so now you have all

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this extra stock available so now you’ve

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got all these ice creams and it’s not

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the heat wave anymore so you’ve got your

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standard base customers coming in but

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you’ve got tons of stock like too much

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ice cream stock because you were

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expecting there’s not another Heat Wave

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so you can’t sell off all the stocks so

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now you have to do a sale or you’ve got

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to do something to kind of get rid of

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this additional stop next minute you’ve

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got another bloody Heat Wave and people

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are coming to eat your [ __ ] ice cream

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same thing so it’s a bullwhip so it just

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keeps yeah so that just that just

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reactive that just screams to me poor

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Planet planning or use of data

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um and inability to understand your

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customer base like in a very intimate

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way

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and I think that’s where that

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frustration came from for the customers

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is because there was no concept of that

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effect so you would have situations

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where you have a very exciting product

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launching and people are like whoa this

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is so cool oh I’m so excited but then

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you increase the amount that’s available

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for the next time and then you’ve got

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too much but the same customer base and

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it’s not as exciting I mean one of my

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main things was like we need an snlp

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planner and no like the CEO didn’t even

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know what snop was and I was like she

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was like do you know what it is can you

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do it I was like if I was an snop

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planner I would make it

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not only that but I would be like doing

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it for you that is not my expertise I I

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show how to look at the stuff I know

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what they do but I cannot do what they

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do

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um and I still to this day don’t think

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they have one even though that was

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someone’s Rock in the Eos

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stuff stop it I would say probably not

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because there’s still uh there was a

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seasonal box that launched about a month

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ago last year that I think is first like

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still on sale on the website and people

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are like what is going on with this box

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like why is it still here and they had

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it marked down like a crazy crazy price

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and they’re still stock of it and it’s

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just like

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they didn’t understand their Concepts

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they don’t they didn’t and they don’t

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because then I would be like stop

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ordering so much we don’t need this much

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we need to be more scarce than we do

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over subscribers shouldn’t be scarcity

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or over ordering

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planning you that’s the thing there was

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no planning there was Zero planning

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there was Zero time for us to be

236
00:09:28,019 –> 00:09:32,040
proactive with anything because right I

237
00:09:30,420 –> 00:09:34,019
was had a I was head of product so

238
00:09:32,040 –> 00:09:37,500
without the product there’s nothing to

239
00:09:34,019 –> 00:09:39,360
buy so how can I make a good product if

240
00:09:37,500 –> 00:09:41,339
you’re telling me 40 different things

241
00:09:39,360 –> 00:09:43,560
and conveniently forgetting something

242
00:09:41,339 –> 00:09:45,300
that you asked for and now you don’t

243
00:09:43,560 –> 00:09:47,519
want it like it was just such a [ __ ]

244
00:09:45,300 –> 00:09:50,040
hot mess yeah and it seemed like there’s

245
00:09:47,519 –> 00:09:52,140
no organization because the products

246
00:09:50,040 –> 00:09:54,300
that sold like really well like for

247
00:09:52,140 –> 00:09:56,700
example the

248
00:09:54,300 –> 00:09:58,920
that you would come up with that people

249
00:09:56,700 –> 00:10:01,740
love and still are trying to get their

250
00:09:58,920 –> 00:10:04,800
hands on they’ve never restocked or like

251
00:10:01,740 –> 00:10:08,959
attempted to restock or like what people

252
00:10:04,800 –> 00:10:11,339
I created it and I’m did too well yeah

253
00:10:08,959 –> 00:10:13,920
why would you yeah

254
00:10:11,339 –> 00:10:16,560
therapy associated with you yeah so that

255
00:10:13,920 –> 00:10:18,120
was one of my questions was like what

256
00:10:16,560 –> 00:10:19,440
this whole bullwhip effect thing it was

257
00:10:18,120 –> 00:10:21,420
and like what was going on with their

258
00:10:19,440 –> 00:10:22,500
stock because it seemed all over the

259
00:10:21,420 –> 00:10:25,260
board

260
00:10:22,500 –> 00:10:26,760
um they’ve got so much of these things

261
00:10:25,260 –> 00:10:28,560
that no one seemed to like and then

262
00:10:26,760 –> 00:10:31,800
other things like sell out and they

263
00:10:28,560 –> 00:10:33,180
don’t they’re never clear or um you know

264
00:10:31,800 –> 00:10:35,220
transparent with if they’re gonna

265
00:10:33,180 –> 00:10:39,180
restock or not and then they blame it on

266
00:10:35,220 –> 00:10:43,019
like supply issues yeah yeah

267
00:10:39,180 –> 00:10:46,019
which sometimes actually could be

268
00:10:43,019 –> 00:10:49,800
truthful right like sometimes there were

269
00:10:46,019 –> 00:10:52,740
issues with supply chain but at the same

270
00:10:49,800 –> 00:10:55,740
time like not enough to actually create

271
00:10:52,740 –> 00:10:56,899
the issues that they have

272
00:10:55,740 –> 00:10:59,100
yeah

273
00:10:56,899 –> 00:11:01,200
remember they were like airing

274
00:10:59,100 –> 00:11:04,800
everything in and not accounting for

275
00:11:01,200 –> 00:11:08,100
that in the cost of the goods yeah yeah

276
00:11:04,800 –> 00:11:09,360
or Customs yeah so there’s no I don’t

277
00:11:08,100 –> 00:11:11,220
understand how they’re profiting anyway

278
00:11:09,360 –> 00:11:15,420
yeah

279
00:11:11,220 –> 00:11:17,339
now I don’t see them like lasting much

280
00:11:15,420 –> 00:11:19,680
longer the way on their current

281
00:11:17,339 –> 00:11:23,279
trajectory but that kind of leads me

282
00:11:19,680 –> 00:11:26,519
into my next question is how like did

283
00:11:23,279 –> 00:11:28,560
the like nepotism and cronyism ever like

284
00:11:26,519 –> 00:11:32,040
come off as a red flag because I know

285
00:11:28,560 –> 00:11:34,740
you had said that it’s kind of like a

286
00:11:32,040 –> 00:11:37,740
nice way to learn kind of trial by fire

287
00:11:34,740 –> 00:11:40,740
but it seemed like as a company of this

288
00:11:37,740 –> 00:11:43,800
magnitude it seems so irresponsible to

289
00:11:40,740 –> 00:11:45,480
put like you know your husband or your

290
00:11:43,800 –> 00:11:47,459
neighbor’s best friend in charge of

291
00:11:45,480 –> 00:11:50,640
these things that really need to be

292
00:11:47,459 –> 00:11:53,640
dealt with by a true professional

293
00:11:50,640 –> 00:11:56,399
I think you know having been there for

294
00:11:53,640 –> 00:11:59,459
as long as I did I appreciate the

295
00:11:56,399 –> 00:12:02,399
opportunity that I had to kind of

296
00:11:59,459 –> 00:12:04,980
claw my way up the ladder

297
00:12:02,399 –> 00:12:08,459
um but I think yeah absolutely the

298
00:12:04,980 –> 00:12:10,440
nepotism and the cronyism was extreme

299
00:12:08,459 –> 00:12:12,600
and it still is Extreme

300
00:12:10,440 –> 00:12:15,420
um there’s a very small handful of

301
00:12:12,600 –> 00:12:16,860
people that are not like probably two in

302
00:12:15,420 –> 00:12:20,700
the entire organization that are not

303
00:12:16,860 –> 00:12:24,140
associated somehow with the core team

304
00:12:20,700 –> 00:12:26,420
and they’re not either related by law or

305
00:12:24,140 –> 00:12:30,060
genetics religious

306
00:12:26,420 –> 00:12:32,300
from the religious unity school high

307
00:12:30,060 –> 00:12:32,300
school

308
00:12:32,360 –> 00:12:37,760
is

309
00:12:34,399 –> 00:12:41,519
it Hillsong

310
00:12:37,760 –> 00:12:42,860
no idea [ __ ] zero idea and I don’t

311
00:12:41,519 –> 00:12:46,680
know because

312
00:12:42,860 –> 00:12:49,019
I did because I didn’t realize that they

313
00:12:46,680 –> 00:12:50,880
all knew each other and I would always

314
00:12:49,019 –> 00:12:52,800
go to nickel and be like

315
00:12:50,880 –> 00:12:54,660
who’s this person and should be like oh

316
00:12:52,800 –> 00:12:57,360
it’s so-and-so’s like sister-in-law’s

317
00:12:54,660 –> 00:13:00,779
friend or whatever and I was like what

318
00:12:57,360 –> 00:13:04,260
like I like it was like Beyond shocking

319
00:13:00,779 –> 00:13:05,459
to me and I like I am spiritual I

320
00:13:04,260 –> 00:13:06,779
believe that there’s something bigger

321
00:13:05,459 –> 00:13:08,519
than myself out there but I’m not

322
00:13:06,779 –> 00:13:10,920
religious so it was never anything I

323
00:13:08,519 –> 00:13:12,540
spoke to them about so I wouldn’t know

324
00:13:10,920 –> 00:13:15,860
but it wouldn’t I would have put it past

325
00:13:12,540 –> 00:13:15,860
them because I know

326
00:13:18,420 –> 00:13:24,180
so one of the things that the crr has a

327
00:13:21,779 –> 00:13:25,880
little bit of um gossipy in size

328
00:13:24,180 –> 00:13:28,800
um the one of the things that the CEO

329
00:13:25,880 –> 00:13:32,579
kept pushing on me

330
00:13:28,800 –> 00:13:35,339
um was that she followed a

331
00:13:32,579 –> 00:13:39,000
um product a similar product but it was

332
00:13:35,339 –> 00:13:42,000
run it was a religious based similar

333
00:13:39,000 –> 00:13:45,180
product and she would push on me to do

334
00:13:42,000 –> 00:13:49,160
similar marketing based off of that

335
00:13:45,180 –> 00:13:52,079
business and I was like ah yeah

336
00:13:49,160 –> 00:13:54,180
we’re not we’re not technically like

337
00:13:52,079 –> 00:13:57,180
affiliated with any Sac denomination

338
00:13:54,180 –> 00:13:59,220
organization or religion why would we do

339
00:13:57,180 –> 00:14:01,139
that thank you

340
00:13:59,220 –> 00:14:02,339
um mystery guess you were gonna say

341
00:14:01,139 –> 00:14:03,839
something what were you gonna say about

342
00:14:02,339 –> 00:14:07,079
Hillsong

343
00:14:03,839 –> 00:14:09,720
so I watched the Hillsong documentary

344
00:14:07,079 –> 00:14:12,720
and how wait where is it wait there’s a

345
00:14:09,720 –> 00:14:15,899
documentary I’m so on board where did

346
00:14:12,720 –> 00:14:18,720
you watch it uh well so I watched I

347
00:14:15,899 –> 00:14:20,579
watched two uh Pope like documentaries

348
00:14:18,720 –> 00:14:23,100
they covered Cults I watched Hillsong

349
00:14:20,579 –> 00:14:26,160
it’s probably been a year but um I think

350
00:14:23,100 –> 00:14:28,320
it was on Hulu and you know how this

351
00:14:26,160 –> 00:14:30,000
like cult-like mentality and so I was

352
00:14:28,320 –> 00:14:32,220
like okay I wonder if this stems from

353
00:14:30,000 –> 00:14:34,380
this you know mega church that’s and it

354
00:14:32,220 –> 00:14:36,779
very it very well could I think that’s a

355
00:14:34,380 –> 00:14:40,740
very good point but unfortunately I

356
00:14:36,779 –> 00:14:43,380
don’t know yeah like I I never thought

357
00:14:40,740 –> 00:14:46,320
to ask because I was still uncovering

358
00:14:43,380 –> 00:14:47,579
the ways people were related even to my

359
00:14:46,320 –> 00:14:50,519
last day

360
00:14:47,579 –> 00:14:52,320
so and it wouldn’t be something that I

361
00:14:50,519 –> 00:14:54,779
would even think to ask but I think it’s

362
00:14:52,320 –> 00:14:56,699
a very like relevant thing to point out

363
00:14:54,779 –> 00:14:59,040
because it very well could have been

364
00:14:56,699 –> 00:15:02,279
yeah and then I just watched the lularoe

365
00:14:59,040 –> 00:15:05,160
uh oh yeah documentary on Amazon which

366
00:15:02,279 –> 00:15:07,680
I’ve never purchased from lularoe but I

367
00:15:05,160 –> 00:15:09,899
was watching and I was like this

368
00:15:07,680 –> 00:15:12,779
literally I mean you could replace this

369
00:15:09,899 –> 00:15:16,519
with your former workplace and I see no

370
00:15:12,779 –> 00:15:19,380
difference there is no difference

371
00:15:16,519 –> 00:15:20,880
there is no difference because it’s now

372
00:15:19,380 –> 00:15:24,180
that it works

373
00:15:20,880 –> 00:15:28,079
right is is led by a charismatic leader

374
00:15:24,180 –> 00:15:30,300
who everyone like sucks up to but at the

375
00:15:28,079 –> 00:15:33,420
end of the day like maybe that would

376
00:15:30,300 –> 00:15:35,600
work if she actually had business Acumen

377
00:15:33,420 –> 00:15:38,639
and was a professional business person

378
00:15:35,600 –> 00:15:40,560
but the just because you have the idea

379
00:15:38,639 –> 00:15:42,360
doesn’t mean you’re automatically be

380
00:15:40,560 –> 00:15:44,760
going to be good at creating a business

381
00:15:42,360 –> 00:15:46,680
out of the idea and I keep going back to

382
00:15:44,760 –> 00:15:49,079
this you need to hire people who know

383
00:15:46,680 –> 00:15:50,760
what they’re doing so when they hired me

384
00:15:49,079 –> 00:15:52,380
it was very clear I knew what I was

385
00:15:50,760 –> 00:15:54,000
doing right Nicola like I’m not just

386
00:15:52,380 –> 00:15:55,620
blowing smoke up my ass like we’re

387
00:15:54,000 –> 00:15:57,779
honest with each other that you would

388
00:15:55,620 –> 00:15:59,639
tell me I know what I’m doing I’m

389
00:15:57,779 –> 00:16:02,279
extremely good at what I can what I do

390
00:15:59,639 –> 00:16:04,920
and I prove it every day but they didn’t

391
00:16:02,279 –> 00:16:08,100
like that why you have to ask yourself

392
00:16:04,920 –> 00:16:10,620
why because it puts them it puts their

393
00:16:08,100 –> 00:16:11,940
insecurities into the and I think they

394
00:16:10,620 –> 00:16:14,579
felt threatened like I was gonna

395
00:16:11,940 –> 00:16:16,440
actually like Shape Up and ship out the

396
00:16:14,579 –> 00:16:19,680
whole thing but how can I if I’m not the

397
00:16:16,440 –> 00:16:22,699
owner well that kind of they preach this

398
00:16:19,680 –> 00:16:25,800
you know mental health uh

399
00:16:22,699 –> 00:16:29,279
poor value but then they essentially

400
00:16:25,800 –> 00:16:32,100
bully you Gina into being someone you’re

401
00:16:29,279 –> 00:16:34,019
not and then like push you out and after

402
00:16:32,100 –> 00:16:35,279
they essentially ask you for help

403
00:16:34,019 –> 00:16:38,880
because that’s what they were doing by

404
00:16:35,279 –> 00:16:41,639
hiring you right and the fact that at my

405
00:16:38,880 –> 00:16:44,279
like 60-day review or whatever it was I

406
00:16:41,639 –> 00:16:46,560
was asked by the CEO who was half my age

407
00:16:44,279 –> 00:16:48,720
with absolutely zero

408
00:16:46,560 –> 00:16:50,279
background to have the position she has

409
00:16:48,720 –> 00:16:52,920
with like I don’t think she ever had a

410
00:16:50,279 –> 00:16:55,079
job before but yet she was my direct

411
00:16:52,920 –> 00:16:57,300
like I reported directly to her she

412
00:16:55,079 –> 00:16:58,860
asked me if I could handle it I was so

413
00:16:57,300 –> 00:17:00,779
offended

414
00:16:58,860 –> 00:17:02,519
I was like I’m sorry can I handle this

415
00:17:00,779 –> 00:17:04,380
little [ __ ] shitty company that I’ve

416
00:17:02,519 –> 00:17:08,100
never even heard of before meanwhile I’m

417
00:17:04,380 –> 00:17:10,319
interacting with like lvmh like like

418
00:17:08,100 –> 00:17:13,439
lvmh is because when you said it the

419
00:17:10,319 –> 00:17:15,360
first time like no one oh um Tennessee

420
00:17:13,439 –> 00:17:17,880
like they own everything they own like

421
00:17:15,360 –> 00:17:21,120
like Sephora like all these big big

422
00:17:17,880 –> 00:17:23,760
names they’re huge so

423
00:17:21,120 –> 00:17:26,360
um so I guess I couldn’t handle their

424
00:17:23,760 –> 00:17:29,400
Podunk company

425
00:17:26,360 –> 00:17:32,820
okay so that also leads me into another

426
00:17:29,400 –> 00:17:35,940
question they okay so I know it started

427
00:17:32,820 –> 00:17:36,660
off as kind of a one-woman show

428
00:17:35,940 –> 00:17:39,360
um

429
00:17:36,660 –> 00:17:41,640
but it’s since grown quite a bit it

430
00:17:39,360 –> 00:17:43,740
seems like but they still kind of

431
00:17:41,640 –> 00:17:45,240
operate under this guy’s of a small

432
00:17:43,740 –> 00:17:48,000
business

433
00:17:45,240 –> 00:17:50,640
like how small are they because they

434
00:17:48,000 –> 00:17:54,059
can’t be back look they don’t have more

435
00:17:50,640 –> 00:17:56,100
than let’s call it tops and I wouldn’t

436
00:17:54,059 –> 00:17:57,960
know now because I’ve been out for yeah

437
00:17:56,100 –> 00:17:59,940
you know what would your number be of

438
00:17:57,960 –> 00:18:02,780
actually employed salaried people

439
00:17:59,940 –> 00:18:05,640
employed celery people like tops maybe

440
00:18:02,780 –> 00:18:08,760

that’s what I would say but then

441
00:18:05,640 –> 00:18:11,640
there’s a lot of other players that are

442
00:18:08,760 –> 00:18:15,960
either like influencers in the community

443
00:18:11,640 –> 00:18:18,059
that get that are involved but I don’t

444
00:18:15,960 –> 00:18:21,059
think they’re salaried because when I

445
00:18:18,059 –> 00:18:22,679
went back to them and said like hey you

446
00:18:21,059 –> 00:18:24,480
need to offer me COBRA they said we

447
00:18:22,679 –> 00:18:26,700
don’t have 20 people employed like

448
00:18:24,480 –> 00:18:29,460
that’s the law yeah and I didn’t realize

449
00:18:26,700 –> 00:18:31,559
that because

450
00:18:29,460 –> 00:18:33,360
um I had no idea who like there were so

451
00:18:31,559 –> 00:18:34,919
many PL like Cooks in the kitchen I had

452
00:18:33,360 –> 00:18:37,500
no idea who would be employed and who

453
00:18:34,919 –> 00:18:39,480
would be contracted so I was like I just

454
00:18:37,500 –> 00:18:44,580
I’d say yeah I’d say cup

455
00:18:39,480 –> 00:18:46,260
top ten top 10 tops but also I think and

456
00:18:44,580 –> 00:18:49,620
you know kind of talking about that

457
00:18:46,260 –> 00:18:53,820
small business right they would be

458
00:18:49,620 –> 00:18:56,640
huge if they knew how to manage their

459
00:18:53,820 –> 00:18:58,440
money which they do not so one of my

460
00:18:56,640 –> 00:19:01,860
topics

461
00:18:58,440 –> 00:19:04,740
one of my tasks before Gina started was

462
00:19:01,860 –> 00:19:07,140
to review the budget and to give every

463
00:19:04,740 –> 00:19:10,700
Department a budget right so I have an

464
00:19:07,140 –> 00:19:13,080
MBA I I would hope that I think

465
00:19:10,700 –> 00:19:14,640
sometimes imposter syndrome doesn’t help

466
00:19:13,080 –> 00:19:15,780
but I would hope that I kind of know

467
00:19:14,640 –> 00:19:18,000
what I’m doing

468
00:19:15,780 –> 00:19:19,919
so one of my tasks was to review the

469
00:19:18,000 –> 00:19:23,760
budget and we were literally bleeding

470
00:19:19,919 –> 00:19:25,980
money and every comment was not around

471
00:19:23,760 –> 00:19:27,720
how do we solve bleeding money it was

472
00:19:25,980 –> 00:19:29,160
like we’ve got to let people go if we’re

473
00:19:27,720 –> 00:19:31,799
bleeding this much money so I said no

474
00:19:29,160 –> 00:19:34,620
what we need to do is we need to cause

475
00:19:31,799 –> 00:19:36,780
like a static line of budgeting that is

476
00:19:34,620 –> 00:19:38,880
only for employees and employees mental

477
00:19:36,780 –> 00:19:41,340
health so that where we stop causing

478
00:19:38,880 –> 00:19:42,780
stress on people and saying we’re going

479
00:19:41,340 –> 00:19:44,340
to let people go immediately oh my God

480
00:19:42,780 –> 00:19:46,799
we can’t make all the money with the

481
00:19:44,340 –> 00:19:48,660
money and then work out where it is that

482
00:19:46,799 –> 00:19:51,960
we’re bleeding money and the key place

483
00:19:48,660 –> 00:19:54,059
we were bleeding money was shipping

484
00:19:51,960 –> 00:19:57,240
that was the first one and then the

485
00:19:54,059 –> 00:19:58,919
second one was like miscellaneous

486
00:19:57,240 –> 00:20:01,740
spending like

487
00:19:58,919 –> 00:20:04,140
weird spending where we just pressed yes

488
00:20:01,740 –> 00:20:05,880
on approve everything

489
00:20:04,140 –> 00:20:08,280
um and those were the two spots where it

490
00:20:05,880 –> 00:20:10,980
was literally just like like a sieve

491
00:20:08,280 –> 00:20:12,900
leaking out of the business so if they

492
00:20:10,980 –> 00:20:14,580
could get that under control if they

493
00:20:12,900 –> 00:20:17,880
could get that under control they would

494
00:20:14,580 –> 00:20:20,100
be not a small business anymore no they

495
00:20:17,880 –> 00:20:22,380
they could do really well they just

496
00:20:20,100 –> 00:20:24,179
don’t know how they don’t want someone

497
00:20:22,380 –> 00:20:26,460
like myself or Nicola came in and

498
00:20:24,179 –> 00:20:28,679
started like you know opening the

499
00:20:26,460 –> 00:20:31,020
curtain and saying like your vendors are

500
00:20:28,679 –> 00:20:32,760
[ __ ] you can get this for cheaper you

501
00:20:31,020 –> 00:20:34,260
can make more of a profit but they don’t

502
00:20:32,760 –> 00:20:36,240
understand the difference between profit

503
00:20:34,260 –> 00:20:38,039
and revenue they don’t understand

504
00:20:36,240 –> 00:20:39,660
the idea that there’s two different

505
00:20:38,039 –> 00:20:42,539
metrics you need to look at you need to

506
00:20:39,660 –> 00:20:45,900
look at cost of goods and cost of goods

507
00:20:42,539 –> 00:20:47,580
sold gold right so they didn’t know that

508
00:20:45,900 –> 00:20:49,260
they called Everything cost of goods

509
00:20:47,580 –> 00:20:52,140
sold yeah right they called Everything

510
00:20:49,260 –> 00:20:53,700
cogs one’s a cog one is a cogs with an S

511
00:20:52,140 –> 00:20:55,020
I had to explain that to them and

512
00:20:53,700 –> 00:20:58,160
they’ve been in business for five years

513
00:20:55,020 –> 00:21:01,380
how why is this my job like

514
00:20:58,160 –> 00:21:03,120
and the fact that they never like rolled

515
00:21:01,380 –> 00:21:04,740
up the cost properly they didn’t include

516
00:21:03,120 –> 00:21:06,539
Customs they didn’t include shipping

517
00:21:04,740 –> 00:21:07,980
they didn’t includes warehousing fees

518
00:21:06,539 –> 00:21:10,080
like even if you’re just using a

519
00:21:07,980 –> 00:21:12,000
standard numeric like an average for

520
00:21:10,080 –> 00:21:14,520
warehousing fees you’re going to get a

521
00:21:12,000 –> 00:21:16,140
lot closer to the true cost of that item

522
00:21:14,520 –> 00:21:18,360
for the company so that you can put an

523
00:21:16,140 –> 00:21:21,000
adequate profit on it they just would

524
00:21:18,360 –> 00:21:22,980
slap the no the number that we would get

525
00:21:21,000 –> 00:21:24,660
from the manufacturing company like

526
00:21:22,980 –> 00:21:27,660
let’s say you approached me and said I

527
00:21:24,660 –> 00:21:30,419
want 10 000 units of this item this

528
00:21:27,660 –> 00:21:32,760
pencil and I said okay 10 000 units will

529
00:21:30,419 –> 00:21:34,860
be 10 cents each

530
00:21:32,760 –> 00:21:36,299
um and they would just say okay 10 cents

531
00:21:34,860 –> 00:21:39,360
that’s what it cost us to have this

532
00:21:36,299 –> 00:21:42,419
pencil then they would add 65 markup on

533
00:21:39,360 –> 00:21:45,539
it meanwhile they end up losing money

534
00:21:42,419 –> 00:21:48,539
because shipping is expensive duty is

535
00:21:45,539 –> 00:21:50,640
expensive you so on and so forth if you

536
00:21:48,539 –> 00:21:52,500
if you understand basic economics right

537
00:21:50,640 –> 00:21:54,480
like let’s go I’m talking like basic

538
00:21:52,500 –> 00:21:56,100
maths essentially not even basic

539
00:21:54,480 –> 00:21:58,679
economics if you just understanding

540
00:21:56,100 –> 00:22:00,960
basic economics and I know Gina can

541
00:21:58,679 –> 00:22:04,559
elaborate this but let’s say the product

542
00:22:00,960 –> 00:22:06,000
costs ten dollars and it costs five

543
00:22:04,559 –> 00:22:08,400
dollars to ship to you from the

544
00:22:06,000 –> 00:22:10,559
manufacturer and you sell it for twenty

545
00:22:08,400 –> 00:22:13,440
dollars technically you should be making

546
00:22:10,559 –> 00:22:17,400
a five dollar profit right what happens

547
00:22:13,440 –> 00:22:21,659
though is the customer let’s say it

548
00:22:17,400 –> 00:22:23,820
costs 15 to actually get to us and then

549
00:22:21,659 –> 00:22:25,559
you miscalculated the production cost so

550
00:22:23,820 –> 00:22:27,539
it’s actually costing twenty dollars to

551
00:22:25,559 –> 00:22:29,880
get to you you’ve charged five dollars

552
00:22:27,539 –> 00:22:32,159
for shipping and now you’ve sold it so

553
00:22:29,880 –> 00:22:34,980
now you’ve sold for 25 you’re

554
00:22:32,159 –> 00:22:36,720
essentially you know selling it at a

555
00:22:34,980 –> 00:22:39,659
loss at this point which is what is

556
00:22:36,720 –> 00:22:43,980
exactly right that’s exactly right the

557
00:22:39,659 –> 00:22:46,820
ship Spain is still a huge issue

558
00:22:43,980 –> 00:22:49,980
um and no one can understand

559
00:22:46,820 –> 00:22:53,159
why they are shipping things the way

560
00:22:49,980 –> 00:22:55,440
they are I mean they so they’ve switched

561
00:22:53,159 –> 00:22:58,140
since switched to sending everything out

562
00:22:55,440 –> 00:23:00,240
in either uh padded or

563
00:22:58,140 –> 00:23:03,659
mailer

564
00:23:00,240 –> 00:23:06,240
um which is yeah well they’re it is

565
00:23:03,659 –> 00:23:09,960
cheaper but they’re I mean they also

566
00:23:06,240 –> 00:23:13,320
like preach sustainability which

567
00:23:09,960 –> 00:23:17,039
please can I [ __ ] please can I go off

568
00:23:13,320 –> 00:23:19,340
on this nothing they do is done

569
00:23:17,039 –> 00:23:21,299
in an

570
00:23:19,340 –> 00:23:23,480
eco-conscious whatever the word you want

571
00:23:21,299 –> 00:23:26,400
to do environmentally responsible way

572
00:23:23,480 –> 00:23:28,440
nothing and that is one of the first

573
00:23:26,400 –> 00:23:30,780
things you see on their website and I am

574
00:23:28,440 –> 00:23:33,780
here to say they are lying to their

575
00:23:30,780 –> 00:23:36,000
consumers nothing they do is

576
00:23:33,780 –> 00:23:39,900
environmentally friendly when I

577
00:23:36,000 –> 00:23:42,000
attempted to make changes they

578
00:23:39,900 –> 00:23:44,280
first of all I wasn’t there long enough

579
00:23:42,000 –> 00:23:46,020
to actually see the changes through but

580
00:23:44,280 –> 00:23:50,640
I had started getting them to start

581
00:23:46,020 –> 00:23:53,159
looking at FSC paper and the CEO said

582
00:23:50,640 –> 00:23:55,440
the FSC paper there’s no difference

583
00:23:53,159 –> 00:23:57,720
between the regular paper I’m like no

584
00:23:55,440 –> 00:23:59,280
there wouldn’t be FSC means it’s

585
00:23:57,720 –> 00:24:00,900
sustainably stores the paper doesn’t

586
00:23:59,280 –> 00:24:02,940
change there’s no elements in the paper

587
00:24:00,900 –> 00:24:04,980
that’s different it just you have a

588
00:24:02,940 –> 00:24:06,659
chain of custody you can understand like

589
00:24:04,980 –> 00:24:09,419
you can see that it was sustainably

590
00:24:06,659 –> 00:24:12,539
sourced from a sustainable

591
00:24:09,419 –> 00:24:15,600
um you know Forest whatever it is so

592
00:24:12,539 –> 00:24:17,520
the fact that she’s in this industry

593
00:24:15,600 –> 00:24:21,059
where paper is used

594
00:24:17,520 –> 00:24:23,120
so like in predominantly and she doesn’t

595
00:24:21,059 –> 00:24:26,760
know the difference between an FSC

596
00:24:23,120 –> 00:24:28,980
certified item that’s made of paper and

597
00:24:26,760 –> 00:24:30,900
not just goes to show you the level of

598
00:24:28,980 –> 00:24:33,179
immaturity and inexperience we’re

599
00:24:30,900 –> 00:24:35,400
dealing with

600
00:24:33,179 –> 00:24:37,140
she also thought that one of the paper

601
00:24:35,400 –> 00:24:40,140
items

602
00:24:37,140 –> 00:24:42,419
um was completely on the market that she

603
00:24:40,140 –> 00:24:45,000
made it and it was a weight of a certain

604
00:24:42,419 –> 00:24:47,179
Paper whereas that paper has been

605
00:24:45,000 –> 00:24:50,460
readily available on the market for

606
00:24:47,179 –> 00:24:52,919
centuries years and years like decades

607
00:24:50,460 –> 00:24:55,559
like way before she was born like if I

608
00:24:52,919 –> 00:24:58,679
want if I said I want x amount of weight

609
00:24:55,559 –> 00:25:01,679
of this paper to any paper supplier

610
00:24:58,679 –> 00:25:03,780
whether it’s here Israel China Vietnam

611
00:25:01,679 –> 00:25:06,179
they’d be like you got it what color you

612
00:25:03,780 –> 00:25:08,520
want it is not specialty

613
00:25:06,179 –> 00:25:12,620
also the amount of plastic shrink wrap

614
00:25:08,520 –> 00:25:12,620
and stupid packaging that I got rid of

615
00:25:13,200 –> 00:25:18,480
the everything I was like this is all

616
00:25:15,299 –> 00:25:20,640
gotta go yeah well they still uh shrink

617
00:25:18,480 –> 00:25:22,980
wrap everything uh they did get rid of

618
00:25:20,640 –> 00:25:24,539
not recycling that was me I got rid of

619
00:25:22,980 –> 00:25:25,799
the belly band and the sticker on the

620
00:25:24,539 –> 00:25:27,659
back of the items because I was like

621
00:25:25,799 –> 00:25:30,900
there’s no reason for it a it’s extra

622
00:25:27,659 –> 00:25:32,820
labor B it’s extra money and C you’re

623
00:25:30,900 –> 00:25:35,820
already printing on the box just print

624
00:25:32,820 –> 00:25:38,159
the info on the box period

625
00:25:35,820 –> 00:25:39,960
they started sending out these uh

626
00:25:38,159 –> 00:25:42,299
mailers and they’re like well it’s more

627
00:25:39,960 –> 00:25:44,460
sustainable and it’s cheaper we’re

628
00:25:42,299 –> 00:25:46,559
trying to cut down on shipping costs I’m

629
00:25:44,460 –> 00:25:48,179
like how is it cutting down on shipping

630
00:25:46,559 –> 00:25:52,500
costs when you’re replacing entire

631
00:25:48,179 –> 00:25:54,779
orders because they are coming damaged

632
00:25:52,500 –> 00:25:56,640
I also don’t think that that’s just from

633
00:25:54,779 –> 00:25:58,799
the packaging they choose I just think

634
00:25:56,640 –> 00:26:00,360
that they’re not using vendors who are

635
00:25:58,799 –> 00:26:02,700
reputable

636
00:26:00,360 –> 00:26:04,980
yeah I mean and also I can tell you

637
00:26:02,700 –> 00:26:07,860
there’s no quality assurance in place

638
00:26:04,980 –> 00:26:09,900
for quality control there is a

639
00:26:07,860 –> 00:26:13,380
particular product right now that is on

640
00:26:09,900 –> 00:26:16,320
the market that I am astounded is still

641
00:26:13,380 –> 00:26:18,840
on the market it is a known issue and

642
00:26:16,320 –> 00:26:20,400
they have not dealt with that okay

643
00:26:18,840 –> 00:26:23,279
wait do we want to still talk about

644
00:26:20,400 –> 00:26:25,500
sustainability in this company or should

645
00:26:23,279 –> 00:26:28,020
we go off on can we just cause here for

646
00:26:25,500 –> 00:26:30,059
a second and remind people that if this

647
00:26:28,020 –> 00:26:32,279
podcast is something you enjoy we would

648
00:26:30,059 –> 00:26:34,500
love to hear from you you can find us on

649
00:26:32,279 –> 00:26:37,440
Instagram LinkedIn and YouTube at let’s

650
00:26:34,500 –> 00:26:39,539
break up toxic workplace stories sharing

651
00:26:37,440 –> 00:26:42,080
and subscribing really helps us feel

652
00:26:39,539 –> 00:26:42,080
validated

653
00:26:42,600 –> 00:26:46,799
Anonymous guest what would you like us

654
00:26:44,640 –> 00:26:50,400
to explain

655
00:26:46,799 –> 00:26:54,559
uh go I mean I’m good for either one I I

656
00:26:50,400 –> 00:26:54,559
am annoyed I mean the uh

657
00:26:54,840 –> 00:26:58,500
got me interested in the company because

658
00:26:56,700 –> 00:26:59,940
I kept seeing this ad on IG and I’m like

659
00:26:58,500 –> 00:27:01,260
what the [ __ ]

660
00:26:59,940 –> 00:27:03,779
and they could have just said it’s a

661
00:27:01,260 –> 00:27:06,720
[ ] paint pen it is a [ ] same

662
00:27:03,779 –> 00:27:09,240
thing goodbye thank you we will bleed

663
00:27:06,720 –> 00:27:11,039
all of the products out just FYI for

664
00:27:09,240 –> 00:27:13,799
everybody involved in this conversation

665
00:27:11,039 –> 00:27:15,960
I will bleep out all of the yeah so we

666
00:27:13,799 –> 00:27:18,120
can refer to it as whatever but

667
00:27:15,960 –> 00:27:20,640
that but remember what I talked about

668
00:27:18,120 –> 00:27:23,580
the weight of paper that the CEO thought

669
00:27:20,640 –> 00:27:25,620
she came up with

670
00:27:23,580 –> 00:27:27,480
um that’s the same concept with the

671
00:27:25,620 –> 00:27:29,820
paint pens you’re talking about she

672
00:27:27,480 –> 00:27:32,520
thought she made them from scratch

673
00:27:29,820 –> 00:27:35,520
when she absolutely didn’t and she also

674
00:27:32,520 –> 00:27:38,760
thought that they’re assembled in China

675
00:27:35,520 –> 00:27:40,620
here’s the kicker I was told by multiple

676
00:27:38,760 –> 00:27:43,200
people within the organization that the

677
00:27:40,620 –> 00:27:45,240
ink was specialty made in Italy now if

678
00:27:43,200 –> 00:27:47,340
you know anything about sourcing China

679
00:27:45,240 –> 00:27:49,200
doesn’t source so they would use a

680
00:27:47,340 –> 00:27:50,580
vendor to Source the ink and then

681
00:27:49,200 –> 00:27:52,860
assemble the pen and make the different

682
00:27:50,580 –> 00:27:55,380
components the only way you’re getting

683
00:27:52,860 –> 00:27:58,320
specialty ink from outside of China is

684
00:27:55,380 –> 00:28:00,720
by doing it yourself or having a having

685
00:27:58,320 –> 00:28:03,240
a known vendor who does specialty Inc

686
00:28:00,720 –> 00:28:06,659
ordering the ink from them shipping it

687
00:28:03,240 –> 00:28:09,480
to the assembly so I asked the vendor I

688
00:28:06,659 –> 00:28:11,340
said hey is are you guys sourcing this

689
00:28:09,480 –> 00:28:13,860
ink from Italy or anywhere else outside

690
00:28:11,340 –> 00:28:15,779
of China and they were like no

691
00:28:13,860 –> 00:28:20,340
which I know because that’s how China

692
00:28:15,779 –> 00:28:22,380
works like so like the amen the the fact

693
00:28:20,340 –> 00:28:24,779
that the product the person who was

694
00:28:22,380 –> 00:28:28,380
doing product development before me and

695
00:28:24,779 –> 00:28:31,260
the CEO and CEO didn’t understand that

696
00:28:28,380 –> 00:28:33,120
was mind-blowing they were telling me

697
00:28:31,260 –> 00:28:36,120
blue in the face no no no it’s specialty

698
00:28:33,120 –> 00:28:39,059
ink from Italy and I was like there’s

699
00:28:36,120 –> 00:28:40,679
like that that doesn’t happen I’ve been

700
00:28:39,059 –> 00:28:43,200
to China I’ve been working with China

701
00:28:40,679 –> 00:28:45,240
for you know 18 something years like I

702
00:28:43,200 –> 00:28:46,559
know for a fact that doesn’t happen and

703
00:28:45,240 –> 00:28:47,940
so they were really annoyed when I was

704
00:28:46,559 –> 00:28:48,840
like by the way it’s not sourced in

705
00:28:47,940 –> 00:28:50,820
Italy

706
00:28:48,840 –> 00:28:52,860
like who came up with a [ __ ] room are

707
00:28:50,820 –> 00:28:55,080
you dumb [ __ ] like it was probably

708
00:28:52,860 –> 00:28:57,059
the CEO and CEO like it’s so [ __ ]

709
00:28:55,080 –> 00:28:58,740
stupid what a waste of my time why do I

710
00:28:57,059 –> 00:29:01,200
have to go on like a deep dive of that

711
00:28:58,740 –> 00:29:03,000
well they can’t like be honest with

712
00:29:01,200 –> 00:29:07,700
themselves I mean they

713
00:29:03,000 –> 00:29:10,380
are just in a different package I know

714
00:29:07,700 –> 00:29:12,419
but also I would like to take a little

715
00:29:10,380 –> 00:29:14,640
aside here just for a pat on the back

716
00:29:12,419 –> 00:29:17,279
for myself and to explain how this

717
00:29:14,640 –> 00:29:19,919
company actually works so I took the

718
00:29:17,279 –> 00:29:23,159
initiative to see if any of these big

719
00:29:19,919 –> 00:29:24,659
Brands like like

720
00:29:23,159 –> 00:29:26,760
um what’s the other one

721
00:29:24,659 –> 00:29:28,740
yeah and there was one other that they

722
00:29:26,760 –> 00:29:31,799
really liked so I approached each

723
00:29:28,740 –> 00:29:33,659
individual company and said hey like

724
00:29:31,799 –> 00:29:34,980
without being prompted I was like how

725
00:29:33,659 –> 00:29:36,419
cool would it be if they could private

726
00:29:34,980 –> 00:29:38,340
label because we know their pens are

727
00:29:36,419 –> 00:29:40,020
good also I was unsure if things were

728
00:29:38,340 –> 00:29:42,299
really not toxic because they hadn’t

729
00:29:40,020 –> 00:29:44,460
been tested in the proper way to really

730
00:29:42,299 –> 00:29:46,620
claim non-toxicity

731
00:29:44,460 –> 00:29:49,980
so I was like I I would feel so much

732
00:29:46,620 –> 00:29:52,380
better having a well-known manufacturer

733
00:29:49,980 –> 00:29:54,600
private label these pens so it can like

734
00:29:52,380 –> 00:29:57,960
Aleve some of the questions that I have

735
00:29:54,600 –> 00:30:00,020
about it so two of the three said no we

736
00:29:57,960 –> 00:30:03,000
don’t private label like these are our

737
00:30:00,020 –> 00:30:05,340
trademarked whatever patented pens you

738
00:30:03,000 –> 00:30:07,860
know go f yourself and I was like okay

739
00:30:05,340 –> 00:30:10,440
said we can’t private label but we’re

740
00:30:07,860 –> 00:30:12,000
very open to doing a collaboration and I

741
00:30:10,440 –> 00:30:13,860
thought that was pretty [ __ ] amazing

742
00:30:12,000 –> 00:30:16,320
because it would have been like the the

743
00:30:13,860 –> 00:30:19,440
company we were working for there our

744
00:30:16,320 –> 00:30:21,720
packaging but with custom curated colors

745
00:30:19,440 –> 00:30:24,240
within that packaging so it would be

746
00:30:21,720 –> 00:30:26,520
like a true collaboration and nobody

747
00:30:24,240 –> 00:30:28,080
else has that hey do you think do you

748
00:30:26,520 –> 00:30:30,600
think anyone else was as excited about

749
00:30:28,080 –> 00:30:33,559
it as I was I would have been excited

750
00:30:30,600 –> 00:30:36,480
yeah nobody I would have been excited

751
00:30:33,559 –> 00:30:38,580
nobody [ ] gave a [ ] and I was

752
00:30:36,480 –> 00:30:41,100
like this is [ ] a huge [ ] deal

753
00:30:38,580 –> 00:30:42,899
I I it was mind-blowing and I was going

754
00:30:41,100 –> 00:30:44,460
through with it and I was like it was

755
00:30:42,899 –> 00:30:46,200
like pulling teeth to get anything done

756
00:30:44,460 –> 00:30:47,520
and of course it hasn’t been

757
00:30:46,200 –> 00:30:49,620
collaborated with because without me

758
00:30:47,520 –> 00:30:52,140
nothing [ __ ] good happens in the

759
00:30:49,620 –> 00:30:54,539
product side the Ridiculousness the

760
00:30:52,140 –> 00:30:57,480
ridiculous I’ve just I’ve had it I’ve

761
00:30:54,539 –> 00:31:00,480
had it like come at me come at me for my

762
00:30:57,480 –> 00:31:03,240
opinion well they they don’t listen to

763
00:31:00,480 –> 00:31:05,940
well it’s obviously their employees with

764
00:31:03,240 –> 00:31:09,659
any sense and they don’t listen to any

765
00:31:05,940 –> 00:31:12,419
customers who have any like remotely

766
00:31:09,659 –> 00:31:14,520
negative I listen to customers I promise

767
00:31:12,419 –> 00:31:17,460
I did listen to customers and I tried

768
00:31:14,520 –> 00:31:19,679
really hard to help I did well it

769
00:31:17,460 –> 00:31:22,500
definitely was apparent when you guys

770
00:31:19,679 –> 00:31:24,659
left because it has since really like

771
00:31:22,500 –> 00:31:29,360
gone downhill it was like Albert Lee

772
00:31:24,659 –> 00:31:29,360
apparent that’s tough yeah tell us how

773
00:31:30,960 –> 00:31:36,419
to take a moment there thanks babe the

774
00:31:33,240 –> 00:31:38,340
quality uh like absolutely sucks the

775
00:31:36,419 –> 00:31:40,740
shipping I mean the shipping is just

776
00:31:38,340 –> 00:31:42,659
terrible it’s an ongoing like nightmare

777
00:31:40,740 –> 00:31:45,240
I I don’t know how they’re in business

778
00:31:42,659 –> 00:31:47,220
can you explain how it’s a nightmare

779
00:31:45,240 –> 00:31:49,020
with the shipping I’m curious because

780
00:31:47,220 –> 00:31:52,440
obviously I knew what the shipping

781
00:31:49,020 –> 00:31:54,299
problems were a year ago yeah so things

782
00:31:52,440 –> 00:31:56,520
might have changed and I was also very

783
00:31:54,299 –> 00:31:59,100
important to know yeah and I was also

784
00:31:56,520 –> 00:32:00,600
very clear about how we need to be like

785
00:31:59,100 –> 00:32:02,820
yeah it costs a little bit more but we

786
00:32:00,600 –> 00:32:04,200
can shave off costs in other places but

787
00:32:02,820 –> 00:32:07,039
we need to put things in boxes because

788
00:32:04,200 –> 00:32:11,220
people care about the products and

789
00:32:07,039 –> 00:32:12,960
making custom boxes that like three

790
00:32:11,220 –> 00:32:15,179
standard sizes and then you would just

791
00:32:12,960 –> 00:32:18,480
like put it in a like a recyclable

792
00:32:15,179 –> 00:32:20,820
bubble wrap that I was designing

793
00:32:18,480 –> 00:32:23,399
none of that has happened first of all

794
00:32:20,820 –> 00:32:26,399
the creative director who is mediocre at

795
00:32:23,399 –> 00:32:29,039
best pooh-pooed all of the ideas because

796
00:32:26,399 –> 00:32:30,779
they were not on brand I’m like oh is

797
00:32:29,039 –> 00:32:33,240
being on brand drawing like a 12 year

798
00:32:30,779 –> 00:32:35,340
old little flowers okay sorry we’re

799
00:32:33,240 –> 00:32:37,220
we’re way we’re way better than that now

800
00:32:35,340 –> 00:32:39,720
like go [ __ ] yourself

801
00:32:37,220 –> 00:32:43,220
I brought the heat today I’m in a shitty

802
00:32:39,720 –> 00:32:46,740
mood so like I’m like wow

803
00:32:43,220 –> 00:32:49,679
I [ __ ] went off but am I wrong Nicola

804
00:32:46,740 –> 00:32:51,179
no okay no you’re not so I’m curious

805
00:32:49,679 –> 00:32:53,279
enough from a customer’s perspective

806
00:32:51,179 –> 00:32:55,500
what is it right now that is the pain

807
00:32:53,279 –> 00:32:58,860
point so I don’t know the timeline

808
00:32:55,500 –> 00:33:00,179
exactly but I noticed around this time

809
00:32:58,860 –> 00:33:03,659
last year

810
00:33:00,179 –> 00:33:06,299
um so I I had just signed up for this

811
00:33:03,659 –> 00:33:08,039
says I got my March um

812
00:33:06,299 –> 00:33:11,039
it was packaged beautifully everything

813
00:33:08,039 –> 00:33:15,539
was perfect nothing was damaged then I

814
00:33:11,039 –> 00:33:19,019
get my June box and it comes in like a

815
00:33:15,539 –> 00:33:21,840
refrigerator box it is so giant and then

816
00:33:19,019 –> 00:33:24,899
there’s like a couple of those air

817
00:33:21,840 –> 00:33:26,460
um air pocket things to protect it it

818
00:33:24,899 –> 00:33:29,100
doesn’t like fill the box but there’s a

819
00:33:26,460 –> 00:33:30,779
few in there and it’s just like rolling

820
00:33:29,100 –> 00:33:33,419
around this huge referral so it’s a box

821
00:33:30,779 –> 00:33:38,220
in a box right it’s

822
00:33:33,419 –> 00:33:39,960
in a bigger box yeah so that was all

823
00:33:38,220 –> 00:33:42,620
right because nothing was damaged but I

824
00:33:39,960 –> 00:33:45,960
was like why did they ship it in this

825
00:33:42,620 –> 00:33:48,960
absurdly large box that that’s nothing

826
00:33:45,960 –> 00:33:50,760
else that is in here so then my next

827
00:33:48,960 –> 00:33:53,340
order and I don’t even remember when I

828
00:33:50,760 –> 00:33:56,700
ordered next but it came in an unpadded

829
00:33:53,340 –> 00:33:59,220
mailer and everything was beat to shape

830
00:33:56,700 –> 00:34:01,440
everything had dents in it not only like

831
00:33:59,220 –> 00:34:04,260
the boxes that things came in but the

832
00:34:01,440 –> 00:34:07,500
products inside the boxes were beat up

833
00:34:04,260 –> 00:34:08,520
and that was not like my only experience

834
00:34:07,500 –> 00:34:10,619
that was

835
00:34:08,520 –> 00:34:13,260
dozens if not hundreds of people’s

836
00:34:10,619 –> 00:34:15,720
experience everyone was bitching on

837
00:34:13,260 –> 00:34:17,339
these Facebook groups

838
00:34:15,720 –> 00:34:22,619
um on these fake Facebook Facebook pages

839
00:34:17,339 –> 00:34:25,379
either run by your company or associated

840
00:34:22,619 –> 00:34:28,740
with yeah associated with

841
00:34:25,379 –> 00:34:31,200
um and everyone was very unhappy but

842
00:34:28,740 –> 00:34:34,379
they and I emailed

843
00:34:31,200 –> 00:34:36,839
um you know customer service and

844
00:34:34,379 –> 00:34:39,960
mentioned like this doesn’t seem to be

845
00:34:36,839 –> 00:34:41,220
like effective maybe we should change it

846
00:34:39,960 –> 00:34:43,020
or maybe you should start shipping

847
00:34:41,220 –> 00:34:45,119
things in boxes again they’re like

848
00:34:43,020 –> 00:34:48,740
thanks for letting us know and nothing

849
00:34:45,119 –> 00:34:51,659
ever changed hey person

850
00:34:48,740 –> 00:34:53,879
so thankful that you reached out to us

851
00:34:51,659 –> 00:34:56,660
we don’t give a [ __ ] about your opinion

852
00:34:53,879 –> 00:34:59,119
[ __ ] right off

853
00:34:56,660 –> 00:35:01,980
goodbye

854
00:34:59,119 –> 00:35:05,099
yeah and instead of a heart emoji yeah

855
00:35:01,980 –> 00:35:07,800
yeah and instead of um offering to

856
00:35:05,099 –> 00:35:10,440
replace the items they said that they

857
00:35:07,800 –> 00:35:11,780
could give me like a 35 off my next

858
00:35:10,440 –> 00:35:15,119
order so

859
00:35:11,780 –> 00:35:18,240
that’s very interesting because they’re

860
00:35:15,119 –> 00:35:20,640
one of their mottos was we’ll do

861
00:35:18,240 –> 00:35:23,760
anything what was it exactly everything

862
00:35:20,640 –> 00:35:25,440
like it was a motto around

863
00:35:23,760 –> 00:35:27,240
um providing customers with the best

864
00:35:25,440 –> 00:35:29,220
service there we go lots of companies

865
00:35:27,240 –> 00:35:31,140
are like the customers 100 right all the

866
00:35:29,220 –> 00:35:33,420
time and we’ll fix it like yes that’s

867
00:35:31,140 –> 00:35:35,280
essentially what it was customer’s right

868
00:35:33,420 –> 00:35:37,140
will make it better and we’ll make it

869
00:35:35,280 –> 00:35:38,640
better for them if there’s an issue yeah

870
00:35:37,140 –> 00:35:41,520
so it’s very interesting to know that

871
00:35:38,640 –> 00:35:45,540
they did not do that yeah well it was

872
00:35:41,520 –> 00:35:48,720
interesting because it was like and it’s

873
00:35:45,540 –> 00:35:51,960
been this way on uh they had a fall

874
00:35:48,720 –> 00:35:53,400
release they where they did that uh like

875
00:35:51,960 –> 00:35:56,160
fan favorite

876
00:35:53,400 –> 00:35:57,900
um we bring back bring back these

877
00:35:56,160 –> 00:36:01,320
products that everyone really loved but

878
00:35:57,900 –> 00:36:03,900
they miss this printed one and instead

879
00:36:01,320 –> 00:36:06,960
of sending out the right product or

880
00:36:03,900 –> 00:36:10,140
refunding everyone’s money they offered

881
00:36:06,960 –> 00:36:12,480
a like a 25 percent discount on the next

882
00:36:10,140 –> 00:36:13,800
order or you could get half of your

883
00:36:12,480 –> 00:36:15,900
money back

884
00:36:13,800 –> 00:36:19,680
so here here’s what I have to say about

885
00:36:15,900 –> 00:36:22,140
that is that I placed that order the

886
00:36:19,680 –> 00:36:25,260
bring back the favorite ones

887
00:36:22,140 –> 00:36:26,940
so a little a little background on that

888
00:36:25,260 –> 00:36:29,400
is that

889
00:36:26,940 –> 00:36:32,099
um I was encouraging the company listen

890
00:36:29,400 –> 00:36:35,760
we should utilize reordering it’s quick

891
00:36:32,099 –> 00:36:37,740
you don’t need a sample you

892
00:36:35,760 –> 00:36:39,839
um if it’s an exact reorder you’re good

893
00:36:37,740 –> 00:36:43,560
to go so they were like that’s a great

894
00:36:39,839 –> 00:36:46,020
idea right okay so they asked me what’s

895
00:36:43,560 –> 00:36:48,420
the timeline looking for if we do a

896
00:36:46,020 –> 00:36:51,060
reorder so in my head I’m thinking we’re

897
00:36:48,420 –> 00:36:53,579
going to reorder like five skus maybe 10

898
00:36:51,060 –> 00:36:57,720
skus Max because that’s the standard

899
00:36:53,579 –> 00:36:59,880
that’s a standard you do okay so the CEO

900
00:36:57,720 –> 00:37:02,460
is supposed to give me the order so

901
00:36:59,880 –> 00:37:05,040
she’s late I’m giving me the order when

902
00:37:02,460 –> 00:37:09,839
I open the order it is literally over

903
00:37:05,040 –> 00:37:12,300
200 skus literally it took me a full day

904
00:37:09,839 –> 00:37:14,540
to get all the purchase orders out to

905
00:37:12,300 –> 00:37:18,060
the different vendors then I was

906
00:37:14,540 –> 00:37:19,380
chastised when I was told when I told

907
00:37:18,060 –> 00:37:21,359
them listen we’re not going to make the

908
00:37:19,380 –> 00:37:24,960
enhance date like there’s no possible

909
00:37:21,359 –> 00:37:27,540
way and I was told and then the CEO went

910
00:37:24,960 –> 00:37:29,700
around me to the vendor bullied him into

911
00:37:27,540 –> 00:37:30,359
saying something different didn’t tell

912
00:37:29,700 –> 00:37:32,400
me

913
00:37:30,359 –> 00:37:34,020
and then I was told why didn’t I come up

914
00:37:32,400 –> 00:37:36,060
with a solution does anyone have

915
00:37:34,020 –> 00:37:38,880
anything to say about that how is it my

916
00:37:36,060 –> 00:37:40,560
problem when a you are I’m going from

917
00:37:38,880 –> 00:37:43,200
thinking one thing then I open this

918
00:37:40,560 –> 00:37:45,060
[ ] [ ] and it’s literally 200 skus

919
00:37:43,200 –> 00:37:46,920
and I know there’s no way in the

920
00:37:45,060 –> 00:37:49,260
production industry that you can make

921
00:37:46,920 –> 00:37:50,760
that in 10 days and then get it on a

922
00:37:49,260 –> 00:37:53,880
boat even if we’re shipping with the

923
00:37:50,760 –> 00:37:55,380
fast service right how but yet somehow

924
00:37:53,880 –> 00:37:58,140
it was my fault that I didn’t give them

925
00:37:55,380 –> 00:37:59,099
a solution in what world is that is that

926
00:37:58,140 –> 00:38:01,579
okay

927
00:37:59,099 –> 00:38:04,700
I would actually like feedback

928
00:38:01,579 –> 00:38:06,960
crickets uh we’re not shipping space

929
00:38:04,700 –> 00:38:09,180
Specialists we’re not shipping crickets

930
00:38:06,960 –> 00:38:12,359
no but that I think that is a great

931
00:38:09,180 –> 00:38:14,880
indication of what the unrealistic

932
00:38:12,359 –> 00:38:17,640
expectations and demands were of this

933
00:38:14,880 –> 00:38:20,400
company excuse me can we Circle back to

934
00:38:17,640 –> 00:38:22,500
unrealistic expectations can we please

935
00:38:20,400 –> 00:38:24,300
[ __ ] Circle back to unrealistic

936
00:38:22,500 –> 00:38:28,200
expectations I just want to reiterate

937
00:38:24,300 –> 00:38:30,420
like 200 skus two [ __ ] hundreds I’m

938
00:38:28,200 –> 00:38:33,660
gonna reiterate this I’m going to take

939
00:38:30,420 –> 00:38:36,599
that and I’m going to say let me tell

940
00:38:33,660 –> 00:38:38,820
you about unrealistic expectations there

941
00:38:36,599 –> 00:38:40,220
was a particular product that we were

942
00:38:38,820 –> 00:38:43,200
going to create

943
00:38:40,220 –> 00:38:45,660
specifically for our staff

944
00:38:43,200 –> 00:38:48,180
we’re gonna stop right here this is the

945
00:38:45,660 –> 00:38:50,160
end of part one and we would love for

946
00:38:48,180 –> 00:38:52,260
you to head over to part two we’re gonna

947
00:38:50,160 –> 00:38:54,480
release it tomorrow morning so please

948
00:38:52,260 –> 00:38:56,700
get ready we are going to continue this

949
00:38:54,480 –> 00:38:58,680
conversation and tell you more about the

950
00:38:56,700 –> 00:39:01,640
unrealistic expectations that were

951
00:38:58,680 –> 00:39:01,640
placed on us

952
00:39:02,099 –> 00:39:06,119
thank you for joining us today if you

953
00:39:04,380 –> 00:39:08,760
would like to share your story we would

954
00:39:06,119 –> 00:39:10,440
love to hear from you also leaving a

955
00:39:08,760 –> 00:39:12,119
review helps us create more content

956
00:39:10,440 –> 00:39:14,400
because it shows us there is an interest

957
00:39:12,119 –> 00:39:15,960
in this topic for those of our listeners

958
00:39:14,400 –> 00:39:18,300
who do better with reading we have

959
00:39:15,960 –> 00:39:22,520
closed caption available on YouTube see

960
00:39:18,300 –> 00:39:22,520
you next week same time gameplay

Part 2

1
00:00:00,179 –> 00:00:05,220
this podcast may contain adult themes

2
00:00:03,120 –> 00:00:07,919
this podcast is for entertainment

3
00:00:05,220 –> 00:00:10,080
purposes only the views and opinions in

4
00:00:07,919 –> 00:00:12,420
this podcast are expressly our own when

5
00:00:10,080 –> 00:00:13,400
I get into the workplace I like to [ __ ]

6
00:00:12,420 –> 00:00:15,660
[ __ ] up

7
00:00:13,400 –> 00:00:19,140
honestly every time I try to do

8
00:00:15,660 –> 00:00:22,560
something fun or exciting you make it

9
00:00:19,140 –> 00:00:24,960
not that way hey are you tired of toxic

10
00:00:22,560 –> 00:00:27,539
workplaces and Nativity that comes with

11
00:00:24,960 –> 00:00:29,880
them we hear you and we’re here to shake

12
00:00:27,539 –> 00:00:31,920
things up welcome to let’s break up

13
00:00:29,880 –> 00:00:34,620
toxic workplace Stories the podcast

14
00:00:31,920 –> 00:00:37,260
that’s all about breaking up with the

15
00:00:34,620 –> 00:00:40,140
workplace toxicity I’m Nicola and I’m

16
00:00:37,260 –> 00:00:42,059
here with my co-host Gina together we’re

17
00:00:40,140 –> 00:00:44,340
going to explore real life experiences

18
00:00:42,059 –> 00:00:46,860
of workplace toxicity and offer a sense

19
00:00:44,340 –> 00:00:49,140
of encouragement and unity that’s right